Positions and Role & Responsivities (R&R)
Contact store@hobby-hole.com in relation to one of the below positions for exciting work opportunities in the downtown Montgomery, AL area!
Sales Associate
Description:
Sales Associates sell all trading card, gaming, and accessories in a fun atmosphere, creating excitement within our community. We provide full training to all employees, but prior retail experience or knowledge of anime, manga, video games, trading cards, etc. would be beneficial.
Responsibilities:
- Sell all products by understanding the characteristics, features, and benefits of the products that we sell.
- Complete all training programs as directed in a timely manner.
- Provide customer service and engage customers with a purchase or return.
- Build rapport with customers and qualify their requirements.
- Strong commitment to hitting targets and exceeding goals.
- A team player.
- Have basic knowledge of business math and percentages.
- Understand proper use of grammar and spelling for writing notes.
- Continually work on learning products, sales skills, procedures and policies to ensure you are proficient with the right competencies to sell.
- Develop new customers and maintain rapport with previous customers resulting in referrals and rave reviews.
- Handling customer care scenarios calmly and logically with the customer and company in mind for win-win outcomes.
- Stock your shelves with directed merchandising to always maintain a profession appearance.
- Help with approved social media content for continued growth and success (if applicable).
- Maintain store in top operating condition, ensure it always remains clean and presentable.
- Ensure the stock areas are always organized and easy to view and retrieve merchandise.
Core Skills:
- Salesmanship skills - Understand the selling process and customer engagement as it is related to sales
- Strong customer service skills
- Excellent communication skills
- Ability to consolidate the sale and walk the customer through every stage of the deal, and close sales
Qualifications:
- Understanding of sales related calculations / math
- Ability to operate basic business software, emails, and Google Drive
- Reliable transportation to and from work.
- Have a High School diploma or equivalent.
Lead Sales Associate
Description:
Sales Associates sell all trading card, gaming, and accessories in a fun atmosphere, creating excitement in our gaming community. In addition to the duties of a Sales Associate, the Lead Sales Associate will provide superior customer service and support the manager in all facets of retail operations to ensure the store is operating at optimal performance.
Responsibilities:
- Greet and assist customers with their gaming needs
- Accurately and timely complete sales transactions using the POS system
- Maintain a welcoming store environment
- Assist with merchandising and inventory control
- Position requires open and closing duties, including bank deposits.